Dear people,
In this thread, you can tell about your experiences, good or bad, with services such as Purolator, UPS and FedEx. Or whatever equivalents you have in your country.
I haven't had completely atrocious adventures, but I wonder how companies that should be geared towards customer service can have their warehouses (where you have to pick up your packages) in such remote areas that are not very accessible to people without a car. I'd like to know if there is such a thing as a courier warehouse that is not in the absolute middle of nowhere.
Also, I know it must be hard to manage, but I wish you could ask them to deliver at an approximative time, or at least know when it will be delivered. Depending of the company, you are usually given a half-day or full day during which your package will be delivered... Some people have day jobs and can't or don't want to spend a day off waiting for the courier guy! Grrrr.
I'm trying to call Purolator now, and even though I speak English well, I find it to be very poor customer service that all the recorded messages when you're waiting on the line are in English, and when someone picks up, they do in English, even though I dialed 2 for French.
Out of the three companies I mentioned, FedEx seems to have the best service. They actually called me to ask what I wanted them to do, and they agreed to leave it by my door. Score!
However, as much as I can, I now try to make my online purchases delivered by normal mail (USPS/Canada Post), it's so much easier!
Edit: I'm not withdrawing my comment about Purolator itself, but this lady picked up in some hybrid English/French way and was very helpful, so it's not all bad... sorry, I was a little frustrated earlier!
