The Free Dictionary  
Welcome Guest Forum Search | Active Topics | Members | Log In | Register

A problem with run an audio file at a website Options
A cooperator
Posted: Friday, November 18, 2011 2:58:44 PM

Rank: Advanced Member

Joined: 10/27/2011
Posts: 830
Points: 2,387
Location: Republic of Yemen Democratic People
Thank you so much indeed , Could you also do a proofreading for this one, please?



Hi everyone,
As you see in the picture which is available down that I whenever open the the player online at a web-site I find the player doesn't run altough I installed RealPlayer and BBC iPlayer . And I have tried oponing another audio as this picture which is available down explain that





And I have tried opening another audio file as this picture which is available down explains that






But also it makes no difference.

in desperation, I want to donwload any audio file from that site with IDM but unfortunately there isn't any icon for the IDM appears on that page on which I captured that images(screenshots) whose links are available above.

What should I do in order to either download or listening to audio files online?




Incidentally, I access the Internet/My access to the Internet is via a proxy server over a broadband connection. However, it does not sound as if the proxy server could be causing the problem because, if it were, I think I would receive an error message from the proxy server. This is the first problem I faced.


incidentally, this is the website at which I have been experiencing a probem with run the audio poems
http://www.poetryarc...rchive/home.do

It would be highly appreciated if you could help me by this one

Language learning is like falling in love*English learning should be both fun and successful!
bion2000
Posted: Friday, November 18, 2011 7:38:33 PM
Rank: Newbie

Joined: 11/18/2011
Posts: 1
Points: 3
Location: New Zealand
You can try Adobe-Flash Player. It works well on my PC
Christine
Posted: Saturday, November 19, 2011 9:40:21 AM

Rank: Advanced Member

Joined: 4/3/2009
Posts: 2,929
Points: 8,680
Location: Michigan, United States
Try open on Google Chrome.

I am carrying my heart~I am carrying my rhythm~I am carrying my prayers~But you can't kill my spirit~It's soaring and strong (Paula Cole's Me Lyrics)***We are not human beings having a spiritual experience. We ARE spirtual beings having a human experience.(T.deChardin)***There are only two ways to live your life. One is as though nothing is a miracle. The other is as though everything is a miracle. (Albert Einstein)



jmacann
Posted: Saturday, November 19, 2011 10:44:13 AM
Rank: Advanced Member

Joined: 2/20/2011
Posts: 1,297
Points: 3,887
Location: Spain
Your system may not support the player you currently have -try an earlier Adobe-FP.
A cooperator
Posted: Saturday, November 19, 2011 3:08:46 PM

Rank: Advanced Member

Joined: 10/27/2011
Posts: 830
Points: 2,387
Location: Republic of Yemen Democratic People
bion2000 wrote:
You can try Adobe-Flash Player. It works well on my PC

I have an up-date version of Flash Player and I have a windows 7 system .

Language learning is like falling in love*English learning should be both fun and successful!
Jyrkkä Jätkä
Posted: Saturday, November 19, 2011 7:30:24 PM

Rank: Advanced Member

Joined: 9/21/2009
Posts: 19,938
Points: 59,823
Location: Helsinki, Finland
www.poetryarc/
Server not found


I don't know half of you half as well as I should like; and I like less than half of you half as well as you deserve.
A cooperator
Posted: Saturday, November 19, 2011 8:18:59 PM

Rank: Advanced Member

Joined: 10/27/2011
Posts: 830
Points: 2,387
Location: Republic of Yemen Democratic People
Jyrkkä Jätkä wrote:
www.poetryarc/
Server not found


This is the link http://www.poetryarchive.org/poetryarchive/home.do at which the audio file didn't run.



Language learning is like falling in love*English learning should be both fun and successful!
leonAzul
Posted: Saturday, November 19, 2011 9:54:44 PM

Rank: Advanced Member

Joined: 8/11/2011
Posts: 2,116
Points: 6,355
Location: United States, FL
The correct URI for the screen captured page is: http://www.poetryarchive.org/childrensarchive/singlePoem.do?poemId=5920

It works for me. (Mac OS X 10.5.8, Safari 5.0.6, Adobe Flash Player 10.3.183.10)

If Flash is working for you on other web sites, then the proxy may very well be the problem. The page source is not directly linking to the media server, but rather (apparently) through a PHP request. Validation of the request could be hampered by the intervening proxy, which in turn would cause the Flash widgets to be non-functional.

You can also try a different browser; sometimes the different ways that browsers package http streams can cause different results on the server side.



"Sometimes I sits and thinks, and sometimes I just sits." - Satchel Paige
A cooperator
Posted: Saturday, November 19, 2011 11:10:47 PM

Rank: Advanced Member

Joined: 10/27/2011
Posts: 830
Points: 2,387
Location: Republic of Yemen Democratic People
leonAzul wrote:
The correct URI for the screen captured page is: http://www.poetryarchive.org/childrensarchive/singlePoem.do?poemId=5920

It works for me. (Mac OS X 10.5.8, Safari 5.0.6, Adobe Flash Player 10.3.183.10)

If Flash is working for you on other web sites, then the proxy may very well be the problem. The page source is not directly linking to the media server, but rather (apparently) through a PHP request. Validation of the request could be hampered by the intervening proxy, which in turn would cause the Flash widgets to be non-functional.

You can also try a different browser; sometimes the different ways that browsers package http streams can cause different results on the server side.



Thanks a lot. My access to the Internet is via a proxy server over a broadband connection. However, it does not sound as if the proxy server could be causing the problem because, if it were, I think I would receive an error message from the proxy server. This is the first problem I faced.

And I have tried with other browser but it makes no difference.



Language learning is like falling in love*English learning should be both fun and successful!
leonAzul
Posted: Saturday, November 19, 2011 11:22:16 PM

Rank: Advanced Member

Joined: 8/11/2011
Posts: 2,116
Points: 6,355
Location: United States, FL
A cooperator wrote:
However, it does not sound as if the proxy server could be causing the problem because, if it were, I think I would receive an error message from the proxy server.


Unless you were logged in as a sudoer on that server, I'm pretty sure you wouldn't. Think

ETA

For you as a client, the proxy server would probably raise a 404 or some such if it failed to make a connection to the named resource, which in this case I am assuming is a PHP script. The error I refer to is occurring at the script server as a validation failure, and neither your browser nor your proxy are aware that it has occurred unless the script server sends a notice to the web server to include an error message in the http stream.

ETAA

It is possible that your local Flash Player process raises an error if there is no reply to the event triggered by the widget, in which case there might be an error log someplace to verify this.

"Sometimes I sits and thinks, and sometimes I just sits." - Satchel Paige
A cooperator
Posted: Sunday, November 20, 2011 12:41:19 AM

Rank: Advanced Member

Joined: 10/27/2011
Posts: 830
Points: 2,387
Location: Republic of Yemen Democratic People
leonAzul wrote:
A cooperator wrote:
However, it does not sound as if the proxy server could be causing the problem because, if it were, I think I would receive an error message from the proxy server.


Unless you were logged in as a sudoer on that server, I'm pretty sure you wouldn't. Think

ETA

For you as a client, the proxy server would probably raise a 404 or some such if it failed to make a connection to the named resource, which in this case I am assuming is a PHP script. The error I refer to is occurring at the script server as a validation failure, and neither your browser nor your proxy are aware that it has occurred unless the script server sends a notice to the web server to include an error message in the http stream.

ETAA

It is possible that your local Flash Player process raises an error if there is no reply to the event triggered by the widget, in which case there might be an error log someplace to verify this.


Thank you so much indeed, but what can I do now? Because as I said you that I use a windows 7 and have an up-to date version pf Flash Player. And I have tried it with Safari, Mozilla and IE, however, it makes no difference.I have been experiencing this strange thing for five days, what is the solution?

What do you mean with "ETA" and "ETAA"


And I have this information which I had got form another forum :
I've found out that the flash content on that website is using RTMP/E protocol instead of HTTP protocol, and according to Adobe, some firewalls reject traffic that doesn't use HTTP protocol, unless you make a specific configuration.

From what I've found out, in order to be able to stream Flash content with RTMP protocol, the following port should not be blocked by your firewall:
TCP 1935 - rtmp (Real Time Messaging Protocol)
What is the mean of RTMP? How can I make the TCP is not blocked in my firewall, in addition, I use Norton Intenet Security, is this the firewall?

Language learning is like falling in love*English learning should be both fun and successful!
leonAzul
Posted: Sunday, November 20, 2011 6:13:35 AM

Rank: Advanced Member

Joined: 8/11/2011
Posts: 2,116
Points: 6,355
Location: United States, FL
A cooperator wrote:

What do you mean with "ETA" and "ETAA"


Sorry about any confusion that caused. "ETA" is an acronym for "edited to add." It is used frequently on web forums to indicate that the post has been edited since the original time in order to add something later. As a courtesy, it is considered proper "netiquette" to let others know when one changes a message after it has been posted in case someone responds to the earlier version, which might cause confusion. "ETAA" means "edited to add again"; a second after thought was added. (This is modeled on the letter-writing convention of "p.s." and "p.p.s.")

A cooperator wrote:

And I have this information which I had got form another forum :
I've found out that the flash content on that website is using RTMP/E protocol instead of HTTP protocol, and according to Adobe, some firewalls reject traffic that doesn't use HTTP protocol, unless you make a specific configuration.

From what I've found out, in order to be able to stream Flash content with RTMP protocol, the following port should not be blocked by your firewall:
TCP 1935 - rtmp (Real Time Messaging Protocol)
What is the mean of RTMP? How can I make the TCP is not blocked in my firewall, in addition, I use Norton Intenet Security, is this the firewall?


Good work! If it is indeed your firewall, then a solution is at hand. If not, the other most likely place this is occurring is at the proxy server, in which case you could file a request for them to open the appropriate port. A third and optimal solution would be to request that the site itself upgrade to the RTMPT protocol at the origin, but that is also the option most remote to your control.

In networking terms, a protocol is a standard for transferring information between machines. On the internet, two of the most common protocols are "HTTP" and "HTTPS"; other common ones you might see are "FTP" and "SFTP". If you look at your web browser's location bar, it is the part before the "://" in the URI (also called URL).

RTMP was originally developed by Macromedia (the developers of Shockwave and Flash) which has since been acquired and is currently maintained by Adobe. RTMPE adds encryption, which was supposed to make it more secure, but it has long been superseded by RTMPT. This adds "tunneling", a way of embedding an encrypted stream within the HTTP stream, thus providing excellent security and performance without the need to open an additional port in the firewall.

Please check the documentation that comes with NIS to determine whether it is active as a firewall and how to open a specific port. It is also possible that the firewall included with Windows 7 is active as well, so follow the help system provided with Windows to check for this. They both maintain activity logs, so use the documentation to find them. If you see evidence of blocked requests on port 1935, you know that the media stream has gotten this far and opening the port will fix the problem. If not, then the port needs to be opened at the proxy server as well.

You only need one firewall or the other. If it were my machine, I would remove Norton entirely, but it's not my machine, so I shall explain why and leave the choice to you.

With the release of Windows 7, Microsoft includes arguably the best malware (the more inclusive name for viruses, trojans, worms, and spyware) protection available for Windows and surely the quickest response to security flaws detected in its software. IE 9 and most of the other major web browsers now include functions that check for suspicious links and potentially dangerous file types.

Unless you are running a server farm, there is really no need for any additional protection as there once was with XP or Vista, especially if you keep up to date with the recommended patches and updates. Better yet, if you run with the default settings, you are more likely than not to already have the best balance between effective protection and excellent performance.

Since no matter how smart we think we are, someone can find a way to trick us, the only other thing you might want to do is occasionally scan for spyware that might have been unintentionally installed with a toolbar or a media file from a malicious link. This last one can be particularly difficult to defend against in an email message unless one is very alert to the tricks. Not even Norton can save one from a cleverly faked email message.

On the other hand, if you are happy with the way things are running now, you might as well not try to fix something that isn't broken, but rather wait until it is time to renew the license before you consider removing it.

"Sometimes I sits and thinks, and sometimes I just sits." - Satchel Paige
A cooperator
Posted: Sunday, December 11, 2011 3:23:31 PM

Rank: Advanced Member

Joined: 10/27/2011
Posts: 830
Points: 2,387
Location: Republic of Yemen Democratic People
The problem has been still going on......





Language learning is like falling in love*English learning should be both fun and successful!
leonAzul
Posted: Sunday, December 11, 2011 6:02:48 PM

Rank: Advanced Member

Joined: 8/11/2011
Posts: 2,116
Points: 6,355
Location: United States, FL
A cooperator wrote:
The problem has been still going on......


Did you get port 1935 open through all firewalls between you and the web site?

There could be one running on your computer, one running on your network connection, and third at the proxy server.

"Sometimes I sits and thinks, and sometimes I just sits." - Satchel Paige
A cooperator
Posted: Sunday, December 11, 2011 7:41:11 PM

Rank: Advanced Member

Joined: 10/27/2011
Posts: 830
Points: 2,387
Location: Republic of Yemen Democratic People
leonAzul wrote:
A cooperator wrote:
The problem has been still going on......


Did you get port 1935 open through all firewalls between you and the web site?

There could be one running on your computer, one running on your network connection, and third at the proxy server.

Can I understand from you explanation that there are three ports that are used. I haven't been getting port 1935 since that time by now, however, I would say that the proxy server is used the port "80".
On the other hand, what do you mean with one running on my network connection> Do you mend with this that my computer connction with the loacl netword via a port. If so, then "be one running on your computer" what do you with it?


I Would like to inform you that I am using a Norton Internet Security programme and he controls on the windows's firwall. would you mind telling me how I can find this port "1935"? Can I come to the Norton's sttings or windows's Firewall for looking for that port and any way that enables me to configure what it needs?

Language learning is like falling in love*English learning should be both fun and successful!
leonAzul
Posted: Sunday, December 11, 2011 8:13:27 PM

Rank: Advanced Member

Joined: 8/11/2011
Posts: 2,116
Points: 6,355
Location: United States, FL
A cooperator wrote:
leonAzul wrote:
A cooperator wrote:
The problem has been still going on......


Did you get port 1935 open through all firewalls between you and the web site?

There could be one running on your computer, one running on your network connection, and third at the proxy server.

Can I understand from you explanation that there are three ports that are used. I haven't been getting port 1935 since that time by now, however, I would say that the proxy server is used the port "80".
On the other hand, what do you mean with one running on my network connection> Do you mend with this that my computer connction with the loacl netword via a port. If so, then "be one running on your computer" what do you with it?


I Would like to inform you that I am using a Norton Internet Security programme and he controls on the windows's firwall. would you mind telling me how I can find this port "1935"? Can I come to the Norton's sttings or windows's Firewall for looking for that port and any way that enables me to configure what it needs?


What I mean is that there could be more than one firewall between you and the web site.

The first firewall is Norton Internet Security (NIS). This is the one that is running on your computer.

The box that connects your computer to the internet may also have a firewall running on it. If you are connecting wirelessly or sharing the connection with other computers in your house, then this is very likely.

There is also the proxy server which very likely is running behind a firewall as well.

If any one of these does not allow traffic on port 1935, the media player on that web site will not work for you.

The simplest solution would be if you could convince the web site to upgrade their media server to RTMPT which works through port 80 like standard HTTP traffic.



"Sometimes I sits and thinks, and sometimes I just sits." - Satchel Paige
A cooperator
Posted: Monday, December 12, 2011 12:07:16 PM

Rank: Advanced Member

Joined: 10/27/2011
Posts: 830
Points: 2,387
Location: Republic of Yemen Democratic People
leonAzul wrote:
A cooperator wrote:
leonAzul wrote:
A cooperator wrote:
The problem has been still going on......


Did you get port 1935 open through all firewalls between you and the web site?

There could be one running on your computer, one running on your network connection, and third at the proxy server.

Can I understand from you explanation that there are three ports that are used. I haven't been getting port 1935 since that time by now, however, I would say that the proxy server is used the port "80".
On the other hand, what do you mean with one running on my network connection> Do you mend with this that my computer connction with the loacl netword via a port. If so, then "be one running on your computer" what do you with it?


I Would like to inform you that I am using a Norton Internet Security programme and he controls on the windows's firwall. would you mind telling me how I can find this port "1935"? Can I come to the Norton's sttings or windows's Firewall for looking for that port and any way that enables me to configure what it needs?


What I mean is that there could be more than one firewall between you and the web site.

The first firewall is Norton Internet Security (NIS). This is the one that is running on your computer.

The box that connects your computer to the internet may also have a firewall running on it. If you are connecting wirelessly or sharing the connection with other computers in your house, then this is very likely.

There is also the proxy server which very likely is running behind a firewall as well.
If any one of these does not allow traffic on port 1935, the media player on that web site will not work for you.

The simplest solution would be if you could convince the web site to upgrade their media server to RTMPT which works through port 80 like standard HTTP traffic.


First: I am connecting with local area network.
Second: where can I find the port"1935", because I didn't find this port.
Third: Norton Internet Security controls on the Windows's Firewall. How can I configure it because I didn't do that
Finally: You said "The simplest solution would be if you could convince the web site to upgrade their media server to RTMPT which works through port 80 like standard HTTP traffic." I am awfully sorry, because I didn't understand what you mean.
Did you mean that I am using proxy server which uses port 80 and protocol http is very old and I should convince the owner of this proxy to upgrade it to the proxy server that works through prot 1935 and RTMPT traffic.

In addition, I would say that I access to a proxy server which controls on all the local network area that connects between many buildings

Please forgive me for misunderstanding because I am novice in this field

Could you possibly have a look at these pictures?

What I pointed to in the picture which is available down is "advance settings"









Language learning is like falling in love*English learning should be both fun and successful!
A cooperator
Posted: Tuesday, December 13, 2011 1:36:17 PM

Rank: Advanced Member

Joined: 10/27/2011
Posts: 830
Points: 2,387
Location: Republic of Yemen Democratic People
A cooperator wrote:
leonAzul wrote:
A cooperator wrote:
leonAzul wrote:
A cooperator wrote:
The problem has been still going on......


Did you get port 1935 open through all firewalls between you and the web site?

There could be one running on your computer, one running on your network connection, and third at the proxy server.

Can I understand from you explanation that there are three ports that are used. I haven't been getting port 1935 since that time by now, however, I would say that the proxy server is used the port "80".
On the other hand, what do you mean with one running on my network connection> Do you mend with this that my computer connction with the loacl netword via a port. If so, then "be one running on your computer" what do you with it?


I Would like to inform you that I am using a Norton Internet Security programme and he controls on the windows's firwall. would you mind telling me how I can find this port "1935"? Can I come to the Norton's sttings or windows's Firewall for looking for that port and any way that enables me to configure what it needs?


What I mean is that there could be more than one firewall between you and the web site.

The first firewall is Norton Internet Security (NIS). This is the one that is running on your computer.

The box that connects your computer to the internet may also have a firewall running on it. If you are connecting wirelessly or sharing the connection with other computers in your house, then this is very likely.

There is also the proxy server which very likely is running behind a firewall as well.
If any one of these does not allow traffic on port 1935, the media player on that web site will not work for you.

The simplest solution would be if you could convince the web site to upgrade their media server to RTMPT which works through port 80 like standard HTTP traffic.


First: I am connecting with local area network.
Second: where can I find the port"1935", because I didn't find this port.
Third: Norton Internet Security controls on the Windows's Firewall. How can I configure it because I didn't do that
Finally: You said "The simplest solution would be if you could convince the web site to upgrade their media server to RTMPT which works through port 80 like standard HTTP traffic." I am awfully sorry, because I didn't understand what you mean.
Did you mean that I am using proxy server which uses port 80 and protocol http is very old and I should convince the owner of this proxy to upgrade it to the proxy server that works through prot 1935 and RTMPT traffic.

In addition, I would say that I access to a proxy server which controls on all the local network area that connects between many buildings

Please forgive me for misunderstanding because I am novice in this field

Could you possibly have a look at these pictures?

What I pointed to in the picture which is available down is "advance settings"









Please reply me to close this case.

Language learning is like falling in love*English learning should be both fun and successful!
leonAzul
Posted: Tuesday, December 13, 2011 2:36:15 PM

Rank: Advanced Member

Joined: 8/11/2011
Posts: 2,116
Points: 6,355
Location: United States, FL
A cooperator wrote:

First: I am connecting with local area network.

Now I understand much better.

A cooperator wrote:

Second: where can I find the port"1935", because I didn't find this port.

I would like to be able to help you, but Symantec does not publish detailed documentation on its products. Instead, you will have to go through the NIS help system and discover for yourself, because each version and each localization (language) is different. Look for something like "Advanced Settings" or search for "managing specific ports".

If you remove NIS, there are probably several dozen people in this forum who can tell you how to open a port in the Windows firewall.

A cooperator wrote:

Third: Norton Internet Security controls on the Windows's Firewall. How can I configure it because I didn't do that.

You will have to search the built-in help system or ask Symantec for help. I have not been able to discover any reference material for it, and the more I learn the less I want to know about it.

A cooperator wrote:

Finally: You said "The simplest solution would be if you could convince the web site to upgrade their media server to RTMPT which works through port 80 like standard HTTP traffic." I am awfully sorry, because I didn't understand what you mean.
Did you mean that I am using proxy server which uses port 80 and protocol http is very old and I should convince the owner of this proxy to upgrade it to the proxy server that works through prot 1935 and RTMPT traffic.


I apologize if that was not clear.

The server I was referring to is the one that hosts the web site where you want to listen to the audio. The people running the web site are "presenting" the audio from a computer that requires the use of a special and out-dated protocol, RTMPE, which in turn needs an open port of its own through the firewall. The best way to fix this is to have the web site that is hosting the audio upgrade their software to RTMPT, because this way neither you, the administrator of the LAN you are on, nor the rest of the internet have to do anything else at all to enjoy the audio.

A cooperator wrote:

In addition, I would say that I access to a proxy server which controls on all the local network area that connects between many buildings.


I understand now. Your computer is connected by an ethernet cable to a local network which in turn acts as a proxy for the internet.

A cooperator wrote:

Please forgive me for misunderstanding because I am novice in this field

That's quite alright. Between the different languages and the technical issues, I've had my share of misunderstanding as well, and it is remarkable how well we have understood each other, even if we haven't fixed your problem yet.

A cooperator wrote:

Could you possibly have a look at these pictures?

What I pointed to in the picture which is available down is "advance settings"


I don't understand. Are these advanced settings for NIS or Windows? It looks like where activity through port 80 is directed to the proxy, but I can't tell if there are any settings for other arbitrary ports.

"Sometimes I sits and thinks, and sometimes I just sits." - Satchel Paige
A cooperator
Posted: Tuesday, December 13, 2011 4:58:42 PM

Rank: Advanced Member

Joined: 10/27/2011
Posts: 830
Points: 2,387
Location: Republic of Yemen Democratic People
leonAzul wrote:

I don't understand. Are these advanced settings for NIS or Windows? It looks like where activity through port 80 is directed to the proxy, but I can't tell if there are any settings for other arbitrary ports.

What I pointed to in the first picture which is available at the last post is "advance settings" of windows's firwall. But as I said the rest of options aren't activity. I think because the NIS controls on all of them. Can I do any thing during the advance settings of Windows's firewall as it is being pointing in that picture.



Language learning is like falling in love*English learning should be both fun and successful!
leonAzul
Posted: Saturday, December 17, 2011 7:01:12 PM

Rank: Advanced Member

Joined: 8/11/2011
Posts: 2,116
Points: 6,355
Location: United States, FL
A cooperator wrote:
leonAzul wrote:

I don't understand. Are these advanced settings for NIS or Windows? It looks like where activity through port 80 is directed to the proxy, but I can't tell if there are any settings for other arbitrary ports.

What I pointed to in the first picture which is available at the last post is "advance settings" of windows's firwall. But as I said the rest of options aren't activity. I think because the NIS controls on all of them. Can I do any thing during the advance settings of Windows's firewall as it is being pointing in that picture.



Sorry to take so long to reply, but I wanted to do a little research first.

I strongly suspect that NIS is at the heart of all your problems. It is preventing you from making appropriate changes in your firewall configuration and I strongly suspect that it is interfering with your ability to properly install Silverlight and Flash.

Please take the time to check the Microsoft support site for instructions on how to adjust the built-in firewall software and how to keep the Microsoft malware protection up-to-date, then get rid of NIS. Symantec claims that you can do this from the Windows Control Panel. Past experience leads me to be skeptical. You may need to do some more research to get it completely removed from your computer.

"Sometimes I sits and thinks, and sometimes I just sits." - Satchel Paige
Ray41
Posted: Saturday, December 17, 2011 11:52:51 PM

Rank: Advanced Member

Joined: 9/9/2010
Posts: 909
Points: 2,642
Location: Australia
leon wrote:
Please take the time to check the Microsoft support site for instructions on how to adjust the built-in firewall software and how to keep the Microsoft malware protection up-to-date, then get rid of NIS. Symantec claims that you can do this from the Windows Control Panel. Past experience leads me to be skeptical. You may need to do some more research to get it completely removed from your computer.



leon is right. I had a computer and wished to change from Norton to another companies product. I un-installed their product from the control panel, but, that corrupted my PC in a way that I could not load the new product. I sent and received several emails from Norton, but, none of what they told me worked. I ended up consulting with Microsoft, and for AU$85, a very pleasant lady phoned from Malaysia and spent over 2 hours trying to fix the problem.She actually took control of my computer so she could see exactly what was there. Her knowledge was faultless but in the end she got me to install [Via our other PC] a 'Norton removal tool' in a thumb drive, which I then used to 'clean' Norton completely out of my PC.
I also bought my wife a laptop which had a trial period of Norton with it. I did not activate this 'trial product' and tried to install the product we use. Impossible. I took the laptop back to the computer store and it took them several attempts to get rid of Norton. To them, this is a common problem. It is almost a virus in itself so I steer well clear of Norton products.


RULES ARE FOR THE OBEYENCE OF FOOLS AND FOR THE GUIDENCE OF WISE MEN
leonAzul
Posted: Sunday, December 18, 2011 2:23:38 AM

Rank: Advanced Member

Joined: 8/11/2011
Posts: 2,116
Points: 6,355
Location: United States, FL
leonAzul wrote:

Please take the time to check the Microsoft support site for instructions on how to adjust the built-in firewall software and how to keep the Microsoft malware protection up-to-date, then get rid of NIS. Symantec claims that you can do this from the Windows Control Panel. Past experience leads me to be skeptical. You may need to do some more research to get it completely removed from your computer.


Please read this:

Things to do to prepare to install Microsoft Security Essentials

Anti-malware Software Cleanup Tools

Opening and Closing Windows 7 Firewall Ports


"Sometimes I sits and thinks, and sometimes I just sits." - Satchel Paige
A cooperator
Posted: Monday, December 19, 2011 11:24:48 PM

Rank: Advanced Member

Joined: 10/27/2011
Posts: 830
Points: 2,387
Location: Republic of Yemen Democratic People
leonAzul wrote:
leonAzul wrote:

Please take the time to check the Microsoft support site for instructions on how to adjust the built-in firewall software and how to keep the Microsoft malware protection up-to-date, then get rid of NIS. Symantec claims that you can do this from the Windows Control Panel. Past experience leads me to be skeptical. You may need to do some more research to get it completely removed from your computer.


Please read this:

Things to do to prepare to install Microsoft Security Essentials

Anti-malware Software Cleanup Tools

Opening and Closing Windows 7 Firewall Ports


If I have tried chating a representative on the web-site of NIS. Would it be all right? But I don't exactly know what the port needs to be open, so I will tell them to connect to my computer during the remote connection.

Language learning is like falling in love*English learning should be both fun and successful!
leonAzul
Posted: Tuesday, December 20, 2011 1:54:25 PM

Rank: Advanced Member

Joined: 8/11/2011
Posts: 2,116
Points: 6,355
Location: United States, FL
A cooperator wrote:

If I have tried chating a representative on the web-site of NIS. Would it be all right? But I don't exactly know what the port needs to be open, so I will tell them to connect to my computer during the remote connection.


An online chat with someone who speaks your language and is familiar with your localisation of Windows 7 would be the best source of information for NIS.

In my humble opinion, I would trust someone from Microsoft to control my computer remotely before I would trust someone from Symantec.

"Sometimes I sits and thinks, and sometimes I just sits." - Satchel Paige
A cooperator
Posted: Tuesday, December 20, 2011 4:58:26 PM

Rank: Advanced Member

Joined: 10/27/2011
Posts: 830
Points: 2,387
Location: Republic of Yemen Democratic People
leonAzul wrote:
A cooperator wrote:

If I have tried chating a representative on the web-site of NIS. Would it be all right? But I don't exactly know what the port needs to be open, so I will tell them to connect to my computer during the remote connection.


An online chat with someone who speaks your language and is familiar with your localisation of Windows 7 would be the best source of information for NIS.

In my humble opinion, I would trust someone from Microsoft to control my computer remotely before I would trust someone from Symantec.

Thank you so much indeed, however, you didn't tell me what I can exactly tell the representive. I mean what needs to configure in the firewall exactly.



Language learning is like falling in love*English learning should be both fun and successful!
Jyrkkä Jätkä
Posted: Tuesday, December 20, 2011 5:18:04 PM

Rank: Advanced Member

Joined: 9/21/2009
Posts: 19,938
Points: 59,823
Location: Helsinki, Finland
If you call any Help Center (be it Microsoft or Symantec) they'll ask you what they need to know.


I don't know half of you half as well as I should like; and I like less than half of you half as well as you deserve.
A cooperator
Posted: Sunday, December 25, 2011 5:52:55 AM

Rank: Advanced Member

Joined: 10/27/2011
Posts: 830
Points: 2,387
Location: Republic of Yemen Democratic People
leonAzul wrote:
A cooperator wrote:

An online chat with someone who speaks your language and is familiar with your localisation of Windows 7 would be the best source of information for NIS.

In my humble opinion, I would trust someone from Microsoft to control my computer remotely before I would trust someone from Symantec.



If I have tried chating a representative on the web-site of NIS. Would it be all right? But I don't exactly know what the port needs to be open, so I will tell them to connect to my computer during the remote connection.


First: I have chated a representative at Norton and he helped me to configure "the Smart Firewall" in the NIS as follows:
first, I open the "smart firewall" option in the NIS. Then: I choose the "configure" option that is beside advance settings . After that, I have choose"configure" option which is beside the General Rules. Next, inside the window of general rules I choosed "add"button. Finally: I have added the URL at which the sounds files didn't play well with me. But that did make no diffrence.
Second:I have uninstalled the Norton Internet Security( incidentally from the Contrlo panel) when I suspected that it might be causing the problem. However, I didn't see any difference when I open the sounds files again

Third: I have been told that in order to be able to stream Flash content with RTMP protocol, the following port should not be blocked by your firewall:TCP 1935 - rtmp (Real Time Messaging Protocol). However, I dinn't see the TCP 1935 to make it is not blocked, have a look at these pictures







When the representative of Norton he helped me to removed the NIS and the firewall of Windows has become controling on its won.I asked him to configure the firewall he told me that is he is not trained with this and in addition,
1-The error might be due to the browser compatibility with the website.
2-The error would be with the player or the file association of the audio files in the website.

As a result, Please tell me how can I configure the firewall?

Finally: How can I enable the Javascript? Is it in the Browser's settings?



Language learning is like falling in love*English learning should be both fun and successful!
leonAzul
Posted: Monday, December 26, 2011 5:27:45 PM

Rank: Advanced Member

Joined: 8/11/2011
Posts: 2,116
Points: 6,355
Location: United States, FL
Why are you showing me the Norton configuration tool after you have removed it?

"Sometimes I sits and thinks, and sometimes I just sits." - Satchel Paige
A cooperator
Posted: Monday, December 26, 2011 5:49:43 PM

Rank: Advanced Member

Joined: 10/27/2011
Posts: 830
Points: 2,387
Location: Republic of Yemen Democratic People
leonAzul wrote:
Why are you showing me the Norton configuration tool after you have removed it?


I have reinstall when I have found out that the probem wasn't realted with NIS.

As I when I contacted the Support service of the website told me that there isn't Relationship for NIS with the problem at all. However, I insisted to uninstall it to be quite sure and then I reinstall it.
If I can make any configuration inside the Smart firewall inside NIS.

NB: Did have a look at my PM?

Language learning is like falling in love*English learning should be both fun and successful!
A cooperator
Posted: Tuesday, December 27, 2011 5:29:38 AM

Rank: Advanced Member

Joined: 10/27/2011
Posts: 830
Points: 2,387
Location: Republic of Yemen Democratic People
A cooperator wrote:
leonAzul wrote:
Why are you showing me the Norton configuration tool after you have removed it?


I have reinstall when I have found out that the probem wasn't realted with NIS.

As I when I contacted the Support service of the website told me that there isn't Relationship for NIS with the problem at all. However, I insisted to uninstall it to be quite sure and then I reinstall it.
If I can make any configuration inside the Smart firewall inside NIS.

NB: Did have a look at my PM?

Could someone help me please, this problem has gone out of my mind?

Language learning is like falling in love*English learning should be both fun and successful!
leonAzul
Posted: Wednesday, December 28, 2011 3:02:26 PM

Rank: Advanced Member

Joined: 8/11/2011
Posts: 2,116
Points: 6,355
Location: United States, FL
A cooperator wrote:

If I can make any configuration inside the Smart firewall inside NIS.


That is the question. It is apparently a question not even the technical representative from Symantec is prepared to answer.

Some firewall software makes exceptions on an application basis rather than by port. Please search the help function of NIS for how to formulate a general rule for the Flash application and TCP. Even though the request goes out through port 80 (the standard for HTTP), that might be what NIS needs to know in order to permit incoming traffic on 1935 (RTMP/E).

You haven't been clear about this, but you might also check to see if the administrator has allowed such traffic on the LAN.

I will note that under no circumstances should you allow unsolicited UDP traffic on a LAN that is not under your direct control. I see that this is correctly blocked in the General Rules.

ETA

Meanwhile, here is a link to a list of freely available recordings of poetry (and a great deal more!) through archive.org:

http://www.archive.org/details/audio_bookspoetry

"Sometimes I sits and thinks, and sometimes I just sits." - Satchel Paige
Users browsing this topic
Guest


Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Main Forum RSS : RSS
Forum Terms and Guidelines. Copyright © 2008-2012 Farlex, Inc. All rights reserved.